Delight your customers with 24/7 conversational order management support.

With Zinger you can cut OTC support costs by 30+%​

Zinger is an LLM based virtual support assistant that​

  • Contextually Responds to​
    ‍
    100% ​of L0 customer queries.​
    ‍
  • No need to write FAQs.
    ‍
  • Zinger automatically creates FAQs and KBs from support manuals, product documents, and training videos.

    ‍

    ​E.g. What is the return policy?​
  • Deflects L1 calls up to
    ‍
    ~50% ​by executing requests via APIs
    .​
  • No need to create chatbot flows.
    ‍
  • Zinger automatically discovers ​intent, entities, APIs to connect to, and complete customer transactions.
    ‍

    E.g. I want to return by order?    ​
  • Improves Retention  by​
    ‍
    ‍    ~30+% ​by recommending the right offers
    ‍
  • No need to escalate to CSR.
    ‍
  • Zinger automatically finds matching deals based on profile and past success and recommends offers.​
    ‍
    ‍E.g. Would you like a refund of $20 or discount coupon of $27?​

How does Zinger’s Order to Cash Conversational Assistant Work?

Order to Cash Transformation in Action

Order Management:

How do I place an order?
How long will it take for my order to be processed?
Can I place an order for a custom item?
How Can I cancel my order?

Credit Management:

What are the payment terms?
How long does the credit approval process take?
How will my eligibility for the credit be assessed?
Am I allowed to pay for my order in Installments?

Order Fulfillment:

Will my order be fulfilled on time?
Do you offer discounts for bulk orders?
Will I be notified once my order is shipped?
Can I change my order after it has been placed?

Order Shipping:

When will my order be shipped?
Is there any shipping associated?
What are the delivery options available?
Can my order be delivered to an International
location?

Customer Invoicing:

When will I receive my invoice?
How do I make a payment?
What are the different payment methods available?
Can my order be delivered to an International
Does my Invoice include the taxes and other costs?

Accounts Receivable:

Are there any additional fees associated with the payment process?
How do I dispute an incorrect payment?
How Can I set up the payment plans?

Payment Collection:

What is the refund policy?
Am I allowed to get a refund if I return an order?
How will I be refunded?
Am I eligible for a refund if my product gets damaged during transportation?

Reporting Data Management:

How can I access my order history?
Is there a way to view my past invoices?
How can I track my outstanding payment?
Can I download my order history?

Why SAP AMS Providers Should Prioritize AI- Based Transaction Automation

ChatGPT and Similar LLM models will automate support, eventually.
‍If you do not offer automated transaction support, your competitors will.​
Stay ahead of your competitors in the AI game with Zinger.​

Improve cross-sell and retention rate by expanding scope of support.
‍Provide automated OTC support by responding to product and process inquiry and automated OTC transactions via conversational prompts.​

Improve SAP user productivity by reducing complex screen navigation​​
‍Help users do high volume high complexity transactions in 4 secs using conversational instructions than spend 4 mins navigating complex screens

Choose Zinger to handle the heavy lifting. From placing orders to financial reporting, our chatbot can help you improve your entire Order to Cash process.

Contact us today to learn more!

Contact form

See how can you benefit from using a chatbot to deliver training, service your clients, and grow sales.
11501 Dublin Blvd,
Dublin, CA
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