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Traditional Chatbots Vs Kate: What Makes Emplay’s Knowledge Engine Special?

Chatbots are widely accepted and used in various industries for multiple use cases. From automated customer support to order confirmation, and from internal helpdesk support to information hunting, chatbots promised to take organizations to the world of autonomous support

How to increase attainment by 14% in 3 months

Does your Sales Onboarding program still focus on product and tools training? It is time to rethink. The 4Ps of Sales Ramp Success provide an alternate approach to accelerating ramp by levering the power of AI.

10 ways Sales AI can accelerate Ramp to Productivity

If you are a part of or responsible for a B2B sales organization, chances are that you are worried about your new hires’ ramp to productivity and aiming to reduce the time to ramp.In larger organizations, this could be a $100M problem. Reducing the ramp by just 3 months resulted in $117M of additional revenue for a large Fortune 500 company that deployed a range of AI solutions to achieve this.Sales AI solutions not only deliver the intelligence to act with precision but allow personalization and automation to implement initiatives at scale and broaden the impact.

Sales Ramp is the single most important metric in 2022

It is that time of the year when Sales Leaders are hiring, Sales Enablement teams are planning their initiatives and investments, and Sales Reps are looking out for better opportunities.

This is why your call centers are busy after you have invested in product training, digital adoption tools, and a self-serve support desk.

The last time I called a call center was when one of our mission-critical software subscriptions was about to get discontinued due to non-payment. It took me several days to resolve the issue as the error message was not very descriptive and my credit card was still working. I searched for online help, I chatted with the billing agent who wasn't sure why my credit card was getting declined and needed to investigate. She did not get back so I called again and restated the issue. In the meantime, I called the credit card helpdesk...long story.

Knowledge Assistants vs Virtual Assistants

Chatbots took the tech landscape by storm a few years back quickly making its way up the hype curve and then nose-diving. Chatbots eventually rebranded themselves as Virtual Assistants and found their comfort in routing questions to live agents, scheduling calendars, robotically answering few highly anticipated questions, collecting emails, and taking users through guided conversations paths via button clicks.

Lenses for 20/20 Vision

When people say they have 20/20 vision, I ask them what does 20/20 mean?7/10 times I get shrugs or incorrect definitions. Try it.Here's a quick definition. A person with 20/20 vision can see what an individual with perfect vision can see when they are standing 20 feet away.My intention today is not to educate you on vision health but, to raise a question to the learning leaders on the health of their vision in 2020.