February 20, 2022
Knowledge Assistants vs Virtual Assistants
Chatbots took the tech landscape by storm a few years back quickly making its way up the hype curve and then nose-diving. Chatbots eventually rebranded themselves as Virtual Assistants and found their comfort in routing questions to live agents, scheduling calendars, robotically answering few highly anticipated questions, collecting emails, and taking users through guided conversations paths via button clicks.
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