The Story Beneath My RFX: How Zinger Changed Procurement at Vodafone

When I received a new sourcing requirement at Vodafone Procure & Connect, it always seemed simple—until the hidden work started piling up. Drafting requirements, chasing templates, resolving compliance chaos, and gathering approvals from finance, legal, and ESG teams turned a one-week RFX into a month-long project. Even with basic AI, the gap between “sounding professional” and “driving results” remained.​​

The Challenge: Cycle Time and Collaboration

Despite the advances of GPT-powered RFP writing, true procurement transformation felt unreachable. These tools couldn’t fully understand our business priorities, apply historical knowledge, or smooth out the endless back and forth across departments. The hidden roots fuzzy requirements, clause chaos, market intel gaps, slow bundling, and scattered stakeholder input still stole our time.​

The Turning Point: Zinger by Emplay

That changed when Emplay’s Agentic AI platform, Zinger, joined our sourcing journey:

• Zinger knows Vodafone: It learns from all our previous RFPs, decisions, and compliance rules. Every new sourcing event is smarter—no more hunting through outdated templates or guessing what legal/ESG wants.
• Seamless orchestration: Zinger pulls finance, legal, ESG, and business teams into digital workflows. Each review, approval, and feedback cycle is mapped, routed, and tracked end-to-end.
• Organization-level intelligence: Instead of static AI, Zinger combines open models with Vodafone’s unique goals, spending history, supplier risk data, and negotiation standards. That means every RFP, RFX, and clause is always on-strategy and on-policy.
• True knowledge-building: Zinger transforms every sourcing event into reusable knowledge, expanding our template library, real-time market benchmarking, and tailored negotiation guidance for future projects.

The Result: Procurement Transformed

Since adopting Zinger, our sourcing cycle time has dropped by 50%. No more late input or surprise compliance issues. Every department feels heard and connected, not just looped in at the last minute. Collaboration happens in real time, and knowledge is never lost only grows with each engagement.​

Best of all, procurement became what it was always meant to be: a partnership for business value. With Zinger, we moved from firefighting and manual fixes to strategic advantage—unlocking cost savings, supplier quality, and real alignment with Vodafone’s goals.

If you’re still living beneath the “surface” of your RFPs, know that change is possible. Emplay’s Zinger platform put us back in control and made procurement faster, smarter, and truly connected.