Job Title: L1 Product Support Interns
Location: Remote / Work from Home
Experience: 0 - 3 years
Number of Positions: 2
Internship Duration: 3 Months
Internship Stipend: 20,000 Rs/Month
**Conversion from Internship to Full Time depends on the candidate’s performance
during the internship & the Manager’s discretion**
Compulsory- Should be ready to work in 24*7 rotational shift
Role Overview
As an L1 Product Support Intern, you will be responsible for managing technical issues,
troubleshooting production incidents, and ensuring timely resolution of bugs and feature
requests. You will collaborate with the development team, document issue resolutions, and
contribute to product stability through monitoring and automation.
Key Responsibilities:
● Incident Management: Identify, troubleshoot, and resolve real-time production issues
while adhering to Service-Level Agreements (SLAs) using ServiceNow and SQL.
● Debugging & Reporting: Prioritize and escalate technical issues to L2/L3 support as
required, ensuring proper documentation of troubleshooting steps.
● Problem Resolution: Work closely with developers to resolve complex technical
problems, track feature requests, and contribute to long-term fixes.
● Feature Development & Enhancements: Develop minor features and enhancements
to improve system performance and user experience.
● Monitoring & Health Checks: Perform system health checks and create monitoring
solutions to proactively prevent issues.
● Change Management Support: Monitor and support various production changes
pushed by the development team.
● ITIL Practices: Apply knowledge of Incident Management, Problem Management,
and Change Management to enhance operational efficiency.
Required Skills & Qualifications
● Education: B.Sc / B.Tech in Computer Science, Information Technology, or a related
field.
● Technical Expertise:
○ Hands-on experience with SQL for issue troubleshooting and debugging.
○ Familiarity with ServiceNow or similar ITSM tools.
○ Understanding of Incident Management, Problem Management, and Change
Management processes:
○ Basic programming or scripting knowledge to develop minor enhancements.
○ Strong analytical and problem-solving skills.
● Preferred (Good to Have):
○ Experience in monitoring tools and automation.
○ Familiarity with cloud platforms (AWS, Azure, or GCP).
○ Exposure to CI/CD pipelines and DevOps practices.
Hiring Process:
Interview rounds.
Application:
Please apply via the website /job portals .
OR
You can also apply with your updated resume on email- placement@emplay.net
Mail subject line- “Application-L1 Product Internr -Emplay Inc”
Please add the following information in the body of the email-
- Current CTC, Expected CTC (in Lakhs per Annum)
- Relevant years of Experience
- Notice Period
- Linkedin profile link
- Reason for job change ?
If you are passionate about troubleshooting, monitoring, and improving AI-powered products,
we’d love to hear from you!